1. Agreement
These Terms of Service ("Terms") form a legally binding agreement between you and doddle (ABN 17 829 498 367) ("we", "us", "our"). By creating an account or using our services at doddle.au, you agree to these Terms.
You must be at least 18 years of age to create an account and use our services. By creating an account, you confirm that you are 18 or older.
If you do not agree with any part of these Terms, do not use our services.
2. Services
doddle provides WordPress hosting services, including website hosting, automated backups, SSL certificates, CDN delivery, and related infrastructure services as described on our website.
Our hosting covers the management of underlying infrastructure, including the server operating system, PHP, MySQL, and related server software. It does not include debugging, development, or troubleshooting of custom code, third-party plugins, or themes provided by you. Assistance with such matters may be offered at our discretion but is not guaranteed.
We offer free website migration from other hosting providers. While we take reasonable care during the migration process, you are responsible for verifying that your site is fully functional after migration. We are not liable for data loss, corruption, or downtime that occurs during or as a result of the transfer process.
We reserve the right to modify, update, or discontinue any aspect of the services at any time. Where changes materially affect your use of the service, we will provide reasonable notice.
3. Accounts
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when creating your account and keep this information up to date.
You must notify us immediately if you become aware of any unauthorised use of your account.
4. Payment and billing
All plans are billed monthly in Australian Dollars (AUD) and processed through Stripe. By subscribing to a plan, you authorise us to charge your payment method on a recurring monthly basis until you cancel.
Prices are listed on our website and may change with 30 days' notice. Price changes will not apply to your current billing cycle.
If a payment fails, we will attempt to process it again. If payment remains unresolved after 7 days, your account and hosted sites may be automatically suspended until the balance is settled.
Plan changes are pro-rated. If you upgrade, the cost difference is charged immediately for the remainder of your current billing cycle. If you downgrade, the difference is credited to your next billing cycle.
5. Refunds
If you are not satisfied with the service, you may request a full refund within 14 days of your initial site creation. Refund requests should be made through our support channels.
Refunds are not available after the 14-day period, for plan renewals beyond the first billing cycle, or where your account has been suspended or terminated for a breach of these Terms or our Acceptable Use Policy.
6. Service availability
We target 99.8% uptime for all hosted websites, measured on a calendar month basis. Scheduled maintenance windows are excluded from uptime calculations, and we will provide reasonable advance notice of any planned maintenance.
If we fail to meet the 99.8% uptime target in a given calendar month, you are entitled to a service credit equal to one full month of your plan fee. Credit requests must be submitted within 14 days of the affected month. Credits are applied to future billing and are not redeemable for cash.
7. Your content
You retain full ownership of all content you upload, create, or store on our platform ("Your Content"). We do not claim any ownership of Your Content.
By using our services, you grant us a limited, non-exclusive licence to store, cache, back up, transmit, and otherwise handle Your Content solely as necessary to provide and operate the services. This licence terminates when your account is closed and your data is deleted.
You are solely responsible for ensuring that Your Content complies with applicable laws and does not infringe the rights of any third party.
8. Data and backups
We perform automated daily backups of all hosted websites with a retention period of 30 days. While we take reasonable care to ensure backups are performed reliably, backups are provided as a convenience and we do not guarantee the availability, completeness, or integrity of any backup.
We are not responsible for data loss resulting from failed, incomplete, or corrupted backups. You are strongly encouraged to maintain your own independent backups of your website files and database.
9. Account cancellation and data
You may cancel your account at any time from your dashboard. Cancellation takes effect at the end of your current billing cycle.
Following cancellation or termination of your account, we are under no obligation to retain your data. Your website files, databases, and backups may be permanently deleted at any time after your account is closed. We recommend exporting your data before cancelling.
10. Suspension and termination
We may suspend or terminate your account, with or without notice, if we reasonably believe that you have breached these Terms or our Acceptable Use Policy, if your payment method fails and remains unresolved, or if required to do so by law.
Where practical, we will attempt to notify you and provide an opportunity to resolve the issue before taking action. In urgent cases (such as security threats or legal requirements), we may act immediately.
11. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, arising from or related to your use of our services.
Our total aggregate liability to you for any claims arising from or related to these Terms or the services is limited to the amount you have paid us in the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted, or modified by agreement.
12. Disclaimer of warranties
Except as required by Australian Consumer Law, our services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the services will be uninterrupted, error-free, or free of harmful components.
13. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the services, Your Content, or your breach of these Terms.
14. Dispute resolution
If a dispute arises, you agree to first attempt to resolve it informally by contacting us through our support channels. We will work in good faith to resolve the matter within 30 days.
If the dispute cannot be resolved informally, either party may pursue resolution through the appropriate courts or tribunals. Nothing in this clause prevents either party from seeking urgent injunctive relief.
15. Governing law
These Terms are governed by the laws of Queensland, Australia. Any legal proceedings must be brought in the courts of Queensland, and you submit to the non-exclusive jurisdiction of those courts.
16. Changes to these Terms
We may update these Terms from time to time. Where changes are material, we will notify you via email or through your dashboard at least 30 days before the changes take effect. Your continued use of the services after the effective date constitutes acceptance of the updated Terms.
17. Contact
If you have questions about these Terms, contact us at support@doddle.au.